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Customers hold the right to return a product for a full refund if I am notified within 30 days of delivery.
If a product is delivered in a defective or damaged condition, please contact me immediately with details of your order.
To be eligible for a return, the item must be in the same condition that you received it. It must also be in the original packaging.
Please note, the cost of return delivery is to be paid by the customer. This will be reimbursed if the item is shown to be faulty.
To complete a return, I require a receipt or proof of purchase. Please do not send any items back to the manufacturer, and please do not send any items to me without contacting me first.
Once I have confirmed that I will process your return, please send the item to:
Boost Guitar Pedals (returns)
84 Wolf Lane
Windsor
Berkshire
SL4 4YZ
United Kingdom
My first course of action for faulty items is to replace them like-for-like. If this is not possible, a full refund will be considered as an alternative.
If returned within the 30-day period, your refund will be processed and a credit will be applied to your credit card or original method of payment.
The customer is responsible for paying return shipping costs. Shipping costs are non-refundable unless a product is proven to be damaged or faulty upon delivery.
It is recommended that items should be returned using a trackable shipping service in case the item goes missing en route.
